The Client Services Coordinator 1 reviews and evaluates patient applications for financial assistance for approval and coordinates monthly grant payments. The CSC acts as a liaison between client/family, the FCS Foundation, and other external agencies and organizations to ensure necessary assistance is delivered promptly and effectively. Performs all duties in accordance with organizational policies and procedures.
This is a Hybrid position with 3 days in office and 2 days remote work.
PRIMARY TASKS AND RESPONSIBILITIES:
- Review and analyze patient applications for processing. Assist in reviewing and responding to new applications within seven workdays
- Foundation phone coverage including checking voice mail messages and checking FCS Foundation emails
- Receive daily check and balance of approval notifications to ensure proper payment status
- Manage steps and activities required to resolve and complete applications that are approved for payment. This includes verbal and written communication with patients and follow-up with advocates, financial counselors, and social workers
- Performs any other duties as assigned
EDUCATION/CERTIFICATIONS & LICENSES:
EXPERIENCE:
- Less than two years of experience
- Strong customer service skills, both oral and written
- Experience in tracking and reporting
- High degree of office and administrative proficiency including database management
- Bi-Lingual (English/Spanish) support experience highly preferred
CORE COMPETENCIES, KNOWLEDGE/SKILLS/ABILITIES:
- Detailed oriented with the ability to exercise independent judgment
- Strong interpersonal skills to include effective verbal and written communication
- Strong customer focus, as well as positive relations
- Solid time management with the ability to prioritize multiple tasks independently and accurately and timely
VALUES:
- Patient First – Keeping the patient at the center of everything we do
- Accountability – Taking responsibility for our actions
- Commitment & Care – Upholding FCS vision through every action
- Team – Working together, one team, one mission
EXPECTATIONS FOR ALL EMPLOYEES
- Every FCS employee is expected to regularly conduct themselves in a professional and respectful manner, to comply with all labor laws, workplace policy and workplace practices. Employees are expected to bring issues of any forms of workplace harassment, discrimination or other potential improprieties to the attention of their management or the human resources department.